1. Introduction
Welcome to Amazing Cleaning 6 Stars ("Amazing Cleaning," "we," "our," or "us"). We are committed to protecting the privacy, confidentiality, and security of our clients, website visitors, and service recipients. This policy applies to our website located at www.amazingcleaningnc.com (the "Site") and our residential cleaning services.
This Privacy Policy describes how we collect, use, store, and safeguard your personal information when you interact with us, request an estimate, schedule house cleaning services, contact our support team, or opt in to receive text messages (SMS) and notifications from us.
By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy and our Terms of Service.
2. SMS & Mobile Information Privacy Policy
We take mobile privacy with the highest standard of seriousness and strictly adhere to carrier guidelines, CTIA rules, and the Telephone Consumer Protection Act (TCPA).
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile phone numbers, text messaging opt-in consent records, and SMS conversation history are collected exclusively for communication between Amazing Cleaning 6 Stars and you. We do not sell, rent, lease, trade, or transfer your mobile number or consent status to any external lead generation company, affiliate, or third-party marketing organization under any circumstances.
Types of SMS Communications:
If you consent to receive text messages from Amazing Cleaning 6 Stars, you may receive:
- Customer Care & Transactional: Instant cleaning estimates, appointment confirmations, technician pre-arrival notices, schedule updates, service reminders, and customer satisfaction check-ins.
- Marketing & Promotional (Optional): Seasonal cleaning specials, recurring service savings, exclusive promotional offers, and loyalty rewards (only sent if explicitly opted in).
SMS Opt-Out and Help Instructions:
- Opt-Out: You can opt out of SMS communications at any time. Simply reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message received from us. You will receive a single final confirmation text confirming your unsubscription.
- Help: Reply HELP to any message for assistance, or contact us directly at contact@amazingcleaningnc.com or (803) 342-4982.
- Rates & Frequency: Message frequency varies based on your appointments and requests. Standard Message and data rates may apply depending on your mobile carrier plan.
3. Information We Collect
We collect information that you provide directly to us, as well as certain data collected automatically when you visit our website:
A. Personal Information You Provide Voluntarily:
- Contact Details: Full name, email address, telephone/mobile number, service address, and ZIP code.
- Service & Home Details: Square footage, number of bedrooms/bathrooms, home condition, presence of pets, entry access instructions (e.g., lockbox code, door code), preferred cleaning dates, and special cleaning instructions.
- Payment & Billing Data: Payment details and billing address processed securely through encrypted PCI-compliant payment gateways. We do not store raw credit card numbers on our servers.
- Communications: Notes from phone calls, emails, quote form submissions, SMS messages, and customer feedback.
B. Information Collected Automatically:
- Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and standard analytics logs.
- Cookies & Local Storage: Small data files placed on your device to remember user preferences and optimize browsing speed.
4. How We Use Your Information
We use the personal information we collect for legitimate business purposes, including:
- Providing accurate cleaning quotes and customized pricing estimates.
- Scheduling, confirming, performing, and managing home cleaning appointments across Charlotte, NC and surrounding areas.
- Communicating with you regarding your service appointments, arrival windows, invoices, and receipts.
- Sending SMS updates, alerts, and service notifications in accordance with your consent.
- Processing payments and billing inquiries securely.
- Improving our website performance, service quality, and technician training.
- Complying with applicable legal, tax, and insurance requirements.
5. Information Sharing & Disclosure
We respect your privacy and never sell your personal data. We may disclose information only in the limited circumstances described below:
- Essential Service Providers: Trusted third-party technology providers who assist in operating our website, scheduling systems, SMS delivery networks, and PCI-compliant payment processors. These providers are bound by confidentiality obligations.
- Legal & Safety Compliance: When required by law, subpoena, or legal process, or when we believe in good faith that disclosure is necessary to protect our legal rights or ensure the physical safety of our cleaners and clients.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, client information may be transferred subject to the same privacy protections.
Reiteration: Mobile phone numbers and text messaging opt-in consent will NEVER be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.
7. Data Security & Retention
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. This includes SSL/TLS encryption for all website communications and secure database management.
We retain your information as long as necessary to provide ongoing cleaning services, maintain accounting records, and comply with legal obligations.
8. Your Rights & Choices
You have rights regarding your personal information:
- Access & Correction: You may request a copy of your personal data or ask us to update inaccurate records.
- Deletion: You may request the deletion of your personal data, subject to legal and operational retention requirements.
- Opt-Out of Communications:
- SMS: Reply STOP to any SMS message received from Amazing Cleaning 6 Stars.
- Email: Click "Unsubscribe" in any marketing email or contact us directly.
To exercise any of these rights, please contact us at contact@amazingcleaningnc.com.
9. Children's Privacy
Our website and cleaning services are intended for individuals 18 years of age or older. We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal standards. Updated versions will be posted on this page with a revised "Last Updated" date.
11. Contact Information
If you have questions or inquiries regarding this Privacy Policy or our data protection practices, please contact us: