Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Amazing Cleaning 6 Stars ("Amazing Cleaning," "we," "us," or "our") governing your access to and use of www.amazingcleaningnc.com (the "Site"), as well as all residential cleaning services provided by Amazing Cleaning 6 Stars.

By accessing our Site, requesting a quote, booking a cleaning appointment, or consenting to receive text messages (SMS), you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services or website.

2. SMS / Text Messaging Terms & Conditions

Amazing Cleaning 6 Stars offers an SMS communication service to provide fast estimates, appointment reminders, technician arrival updates, and optional promotional announcements.

Opt-Out & Unsubscribe Instructions (STOP):

You can cancel the SMS service at any time. Simply reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message received from us.

After sending STOP, we will send you a single SMS confirmation message to verify that you have been unsubscribed. After this, you will no longer receive SMS messages from us. To rejoin, simply sign up again through our online forms or text START to our number.

Customer Support & Help (HELP):

If you need assistance or have questions regarding our SMS notifications, reply HELP to any message or contact our team directly at:

• Email: contact@amazingcleaningnc.com
• Phone: (803) 342-4982

Carrier Disclaimers:

Mobile carriers (including AT&T, T-Mobile, Verizon, Sprint, US Cellular, and other regional carriers) are not liable for delayed or undelivered messages.

Voluntary Consent:

Consent to receive marketing text messages is completely voluntary and is not a condition of purchasing any cleaning services or products from Amazing Cleaning 6 Stars.

Privacy of Mobile Data:

Your mobile data and opt-in consent will be treated in strict accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

3. Cleaning Services & Quotes

Amazing Cleaning 6 Stars provides residential house cleaning, recurring maintenance cleaning, deep cleaning, and move-in/move-out cleaning services throughout Charlotte, NC and surrounding areas.

• Estimates & Final Pricing: Online estimates generated through our quote form are based on standard square footage, home layout, and selected service scope. If the actual condition of the property differs substantially from the initial booking details, we will discuss and confirm any adjustments with you before proceeding.
• Professional Cleaners: Our cleaning technicians have 7+ years of experience, are thoroughly background-checked, insured, and trained to deliver pristine, consistent results.
• Supplies & Equipment: We bring all professional-grade cleaning supplies, microfiber cloths, and HEPA filtration vacuums. If you prefer specific specialty eco-friendly or delicate surface products, please let us know.

4. Property Access & Home Preparation

• Entry Access: Clients may provide access in person, via lockbox code, digital smart lock, or garage keypad. Access credentials are encrypted and securely stored.
• Utilities: Running water, functional electricity, and climate control must be active in the property during the entire cleaning appointment.
• Pets: We are 100% pet-friendly. For the safety of your furry family members and our team, please notify us of any nervous, free-roaming, or aggressive pets prior to our arrival.
• Valuables: We recommend safely securing delicate antiques, fine jewelry, currency, and firearms before your scheduled service.

5. Payments & Billing

• Payment Methods: We accept major credit cards, debit cards, and approved electronic payment methods through secure PCI-compliant processors.
• Billing Schedule: Payment is processed upon satisfactory completion of each cleaning visit unless a corporate recurring billing agreement is established.
• Recurring Plans: Clients enrolled in weekly, bi-weekly, or monthly recurring maintenance plans will be billed automatically after each scheduled visit.

6. 100% Satisfaction Guarantee & 24-Hour Re-Clean Policy

Your complete satisfaction is our highest priority. If any designated area of your home was cleaned unsatisfactorily:

• You must notify Amazing Cleaning 6 Stars within 24 hours of service completion by calling (803) 342-4982 or emailing contact@amazingcleaningnc.com with photos and details.
• We will dispatch a cleaning technician to re-clean the disputed area completely free of charge within 24 to 48 business hours.
• Because cleaning is a labor-based customized service, re-cleans are our primary remedy to ensure total customer happiness.

7. Cancellations, Rescheduling & Lockout Policies

• Advance Notice: We kindly request at least 24 hours notice prior to your scheduled appointment time to reschedule or cancel without fee.
• Late Cancellation / Lockout: If a scheduled cleaning is cancelled with less than 24 hours notice, or if our team is unable to gain entry to the property within 20 minutes of arrival, a $50 trip and scheduling fee may be applied to cover crew compensation and travel costs.

8. Insurance & Limitation of Liability

• Comprehensive Protection: Amazing Cleaning 6 Stars maintains full General Liability insurance and technician bonding for your complete peace of mind.
• Damage Reporting: Any accidental damage or breakage must be reported to our management within 24 hours of service. We reserve the right to inspect, repair, or replace damaged items at our discretion.
• Exclusions: We are not liable for pre-existing structural damage, unstable fixtures, improperly mounted wall decor, or natural wear and tear.
• Limitation of Liability: To the maximum extent permitted by applicable North Carolina law, our total cumulative liability for any claim arising out of our services shall not exceed the total amount paid by the Client for the specific cleaning service in dispute.

9. Intellectual Property

All content, graphics, logos, photos, branding, website layout, and text on www.amazingcleaningnc.com are the exclusive property of Amazing Cleaning 6 Stars and protected by United States copyright and trademark laws. Unauthorized reproduction is strictly prohibited.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina. Any legal action or proceeding arising out of or related to these Terms or our cleaning services shall be instituted in the state or federal courts located in Mecklenburg County, North Carolina.

11. Contact Information

If you have questions or inquiries regarding these Terms of Service or our cleaning policies, please reach out to us: